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    Home»Debt Collectors»Sygma Bank Debt – Do You Have to Pay? 2023

    Sygma Bank Debt – Do You Have to Pay? 2023

    Not everyone ends up paying Sygma Bank UK Debt just because they got a debt letter from them. But it is equally important not to ignore their reachouts as it could escalate to worsen the situation if not treated well.

    Join us to dive in as we uncover the unfolding mystery behind Sygma Bank Debt and the choices lying ahead…

    Jane Rohan

    Last updated on 29 January 2024
    Fact Checked

    Table of Contents

    1. Who are Sygma Bank UK?
    2. Why Are Creation Financial Services Ltd Contacting Me to inquire about a Sygma Bank Debt?
    3. What to Do If Creation Financial Services Ltd Contacts You to Inquire about Sygma Bank Debt?
    4. How Creation Financial Services Ltd Attempts to Recover Sygma Bank Debt?
    5. Can Creation Financial Services Ltd Debt Collection Agency take me to court regarding these Sygma Bank debt arrears?
    6. Can I Ignore Creation Financial Services Ltd for Sygma Bank Debt?
    7. Can I Stop Debt Letters From Creation Financial Services Ltd regarding Sygma Bank Debt?
    8. How to Make a Complaint about Creation Financial Services Ltd’s Collection Agents?
    9. Need more help to deal with Sygma Bank Debt issue?
    10. Creation Financial Services Ltd Debt Collection Agency’s Contact Details
    11. Key Points:
    12. FAQs:

    MORE
    LESS

    If you really owe Sygma Bank Debt Collection Agency, don’t worry. There are other options in the UK that you could use to solve your debt issue.

    There are some individuals who have successfully negotiated a payment plan with their debt holders, while others have secured discounts on their overall debts.

    Plus, there are some people who have managed to clear debts, write off a portion of their unaffordable debt or get accepted for a decreased monthly instalment payment plan through other alternative debt solutions.

    It’s important to recognise that each debt solution comes with its own set of advantages and disadvantages. Therefore, it’s crucial to be well-informed about them to make a reasoned decision.

    Now, you may be wondering what you can do to overcome your debt situation. Don’t worry. Keep reading this article, as it will help you gain insights into the process of debt write-off. The evaluation of all options that are available to you will help you in making a well-informed decision.

    Who are Sygma Bank UK?

    Sygma Bank UK was a UK-based bank established in 1992 that primarily offered store cards and personal loans. They faced financial difficulties in 2017 and were ultimately acquired by Creation Financial Services Ltd.

    Following the acquisition, Sygma Bank UK’s banking license was surrendered. Then, their ongoing operations were integrated into Creation Financial Services.

    Now you may be wondering who is Creation Financial Services Ltd. Don’t worry. We have already created a dedicated article under the title ‘Creation Financial Services Debt – Should You Repay Your Debt? 2023’ to give you a broad idea of them and how to deal with them. Please feel free to check out that article as well if you have more queries regarding them.

    Why Are Creation Financial Services Ltd Contacting Me to inquire about a Sygma Bank Debt?

    Since Creation Financial Services Ltd now owns Sygma Bank Debt, the most probable reason for them to reach out to you is that they believe you owe them money.

    Sometimes, you might not even know who the Creation Financial Debt Collection Agency is if you hear that name for the first time. However, there can be two main instances where you might experience their intervention.

    1. Their Debt Collection Agents have reached out to you mistakenly. You can simply get in touch with Creation Financial Services Ltd Debt Collection via a phone call and resolve this issue by reasoning if it’s really a mistake.
    2. Truly, you owe Sygma Bank Debt. Hence, you have to deal with Creation Financial Services Ltd. It’s because all the financial operations of Sygma Bank Debt were transferred to Creation Financial Services Ltd, as they have already owned Sygma Bank Debt Company since 2017.

    Debt collection is one of their main ways of generating revenue. Thus, they will not let you slip away easily. As you can see, if Creation Financial Services Ltd Debt Collection Agency is contacting you, it means you might have an outstanding debt.

    But hold your horses! Is the debt even yours? Here’s the real deal.

    What to Do If Creation Financial Services Ltd Contacts You to Inquire about Sygma Bank Debt?

    Should You Just Pay for Creation Financial Services Ltd Debt? Wait, the first thing you should do is to verify whether you really owe them.

    For that,

    1. Gather all your credit history documents in your home and try to find a reference to the debt. You should take action if you really owe them.
    2. If you really owe them, check whether your debt can be sorted under the Statute-Barred debt category. We have answered what statute-barred debts are in a separate section below. So keep reading.
    3. If the debts are not sorted under the statute-barred debt category, then you need to ask the Creation Financial Services Ltd Debt Collection Agency to verify your Sygma Bank Debt.

    We strongly suggest you ask Creation Financial Services Ltd to provide you with the written documents in order to prove you really owe them. For that, you can write a request letter titled ‘Prove the Debt,’ asking to send you written provable documents that show you really owe them.

    They are bound by law to reply to you with proof. Additionally, make sure to keep a copy of the request letter and send it via a trackable mail service. This documentation will come in handy if Creation Financial Services Debt Collection agency’s agents go to court without replying to you with proof.

    Their reply should at least include a copy of the initial credit agreement you had with the original creditor. You are not required by law to settle the debt until they prove you really owe them.

    What are statute-barred debts?

    Creation Financial Services Ltd may pursue old Sygma Bank Debts, and it’s essential to be aware of the UK’s Statute-Barred debts. There are 3 main conditions you need to fulfil simultaneously in order to get a Statute-Barred excuse from the court.

    This includes:

    1. Your debts must be older than 6 years from the date you made the last payment towards it.
    2. You should not have any communication with your creditor within that six-year period mentioned in the first point.
    3. You should not have received a court order like County Court Judgement (CCJ) against your debt within that six-year period mentioned in the first point.

    Your debt becomes statute-barred if the above three conditions are fulfilled at the same time. As a result, your debt becomes legally unenforceable. However, note that the debt technically still exists. It just simply means that if you ignore paying the debt, they will not be able to go to court against you for it.

    But just because your debts become legally unenforceable by the court does not mean your credit history will clear your debt as well. Instead, receiving a Statute-Barred excuse for your debt will negatively affect your credit history. As a result, you may face difficulties in getting new loans and credit cards in the future.

    However, not all debts become statute-barred. HMRC debts and debts with a County Court Judgment (CCJ) remain enforceable for extended periods.

    It’s better to seek debt advice from a debt advisor if you’re unsure about your debt’s status. These advisors can assess your debt, determine its status, and guide you on the appropriate actions to take.

    What if Creation Financial Services Ltd Debt Collection Agency proves you really owe them?

    The easiest way to solve this debt issue with Creation Financial Services Ltd Debt Collection Agency is to settle the Sygma Bank Debt in one go and get done with it.

    Or you can get in touch with them via phone call and request a payment plan if you are facing difficulties financially. Keep in mind to ask them about a payment plan in a way they get convinced enough to approve one for you. They will surely approve a payment plan if you can convince them with proof of your income and expenditure.

    How Creation Financial Services Ltd Attempts to Recover Sygma Bank Debt?

    Suppose you do not acknowledge the Sygma Bank Debt being pursued by the Creation Financial Services Ltd Debt Collection Agency. In that case, the company will initiate a sequence of series of general actions, as detailed below:

    1. The Creation Financial Services Ltd Debt Collection Agency will initially send you a notification letter letting you know about the debt transition from your original creditor and what to do next. Mainly asking to settle the debt.
    2. From there onwards, you will receive repeated phone calls, emails and letters (their collection agents might do home visits if all other reachouts are failing) demanding payment and warning of further actions.
    3. The company will place phone calls to any contact numbers they believe you may be reachable on. These calls may often occur outside of regular business hours in an attempt to reach you at home.
    4. In some instances, a collection agent may pay a visit to your residence during evenings or weekends, aiming to contact you at home if you ignore their phone calls and letters.
    5. If you ignore their reachouts, a default notice may be issued against you gradually. Plus, it will be recorded on your credit history.

    Can Creation Financial Services Ltd Debt Collection Agency take me to court regarding these Sygma Bank debt arrears?

    Yes, ignoring Creation Financial Services Ltd Debt Collection agents’ calls and messages increases the likelihood that they will take legal action against you. The decision to do so often hinges on the Sygma Bank Debt’s size.

    For instance, a parking fine might not be their top priority for legal action, although it remains a possibility, and the chances rise as your total debt amount increases.

    Creation Financial Services Ltd’s collection agents will generally start taking the following steps if you ignore all their ways of reaching them.

    1. They will send you one last letter titled ‘Letter Before Action (LBA)’ if you ignore their default notice. Through that letter, they will inform you that they will take your debt issue to court to find a solution if not settled before the due date mentioned in the letter.
    2. Surely, they will go to court to file for a County Court Judgment (CCJ) against you if you ignore their LBA.

    • A County Court Judgment (CCJ) makes you legally responsible for the debt if it is proven you really owe them in court.
    • You can remove this CCJ if you settle the debt within 30 days of receiving this court order.
    • Or else, the status of your CCJ will be updated to ‘satisfied’ and will last for six years on your credit history report if you take more than 30 days to settle the debt.
    • Once a CCJ negatively impacts your credit report, you might find it difficult to get new loans and credit cards in the future.
    What will happen if you ignore a CCJ?

    If you ignore the CCJ, Creation Financial Services Ltd Debt Collection Agency agents will once again go to court to take a Warrant or Writ of Conduct to use bailiffs to visit your home and seize your belongings.

    1. Then, the bailiffs will send you an Enforcement Notice 7 days prior to visiting your home and seize your belongings if you do not settle the debt.
    2. The bailiff agents will visit your home and seize your belongings if you ignore the Enforcement Notice.
    3. Those seized items will be sold in an auction to cover the total debt and all bailiffs’ charges.

    Sometimes, they may even take a statutory demand as well. It serves as the initial step in potentially declaring you bankrupt. Keep in mind this option is only applicable to debts exceeding £5000.

    We strongly suggest that you don’t wait till things escalate to this extent. Plus, there is plenty of time in between these procedures. So you can use that time to find a better solution. At least try to get debt advice from a professional debt advisor if you feel like you cannot handle it alone.

    Keep reading. We have mentioned some of the ways you can get help in solving this debt issue in the later part of this article.

    Can I Ignore Creation Financial Services Ltd for Sygma Bank Debt?

    No, Creation Financial Services Ltd is obligated to provide you with time to assess your situation, but ignoring them is not advisable. You also don’t need to respond immediately. Surely, their notices will indicate some grace period. Here, their intention is to give you a chance to research your options.

    However, they will only grant this space once you’ve informed them that you’re working on resolving your accounts. So, reaching out to them sooner will benefit you in the long run and decrease their constant calls.

    You can contact them via phone number 0800 783 5881 during weekday office hours.

    Can I Stop Debt Letters From Creation Financial Services Ltd regarding Sygma Bank Debt?

    You control the narrative of how you wish to be communicated with. By expressing your communication preferences to Creation Financial Services Ltd, be it via phone, letter, or email, you can align correspondence to your comfort level.

    To minimise their constant reachouts, the best way to be in contact with them is through letters. You just have to request a letter stating that you prefer to communicate with them only using letters. They are bound by law to honour your request and stop all other ways of ongoing reach-out practices.

    They may monitor their calls and messages to identify when you’re most likely to respond. Informing them of a convenient time for you will not only ease their workload but also empower you with more control over the situation.

    How to Make a Complaint about Creation Financial Services Ltd’s Collection Agents?

    Creation Financial Services Ltd is authorised and regulated by the Financial Conduct Authority. Thus, they are required to follow strict FCA guidelines placed on them when conducting debt recovery practices.

    Below are some of the rights you have while engaging with Creation Financial Services Ltd debt collectors to deal with your Sygma Bank Debt issue.

    1. The option to request Creation Financial Services Ltd to limit their communication with you, excluding vital notifications.
    2. The ability to demand evidence of the alleged debt.
    3. The right to fair and respectful treatment, with protection from harassment or threats.
    4. Be prepared to engage in negotiations and reach an agreement on a feasible repayment plan with them.
    5. The right to insist on clear and accurate details about the debt, such as the owed amount, the original creditor, and available repayment choices.
    You can make a complaint about them if you feel like they have engaged in unethical practices while dealing with you.

    For that:

    1. At first, it is better to make a complaint to Creation Financial Services Ltd headquarters about the bad experience. It will give them a chance to solve the issue internally.
    2. As your secondary option, you can make a complaint to the Financial Ombudsman Service (FOS) if you are not satisfied with Creation Financial Services Ltd Agency’s response to your complaint. Make sure to give them provable proof when submitting a complaint in order to make a strong case. Otherwise, the process will take time.

    Surely, Creation Financial Services Ltd will end up paying a huge fine or compensation to you if they are proven guilty of their conduct by the legal officers.

    If you find hardship in dealing with Creation Financial Services Ltd, then you can use trusted debt advisory charities like Citizens Advice, National Debtline, and StepChange to take free debt advice to deal with your debt issue.

    They will help you leverage their expertise to understand your rights and navigate through the complaint procedure with Creation Financial Services Ltd regarding your Sygma Bank Debt issue.

    Need more help to deal with Sygma Bank Debt issue?

    There are a number of other alternative debt solutions available in the UK. Sometimes, you may find hardship in agreeing to unaffordable payment plans suggested by Creation Financial Services Ltd Debt in order to settle your Sygma Bank Debt. In those situations, it’s better to apply for a debt solution to resolve your debt issue effectively.

    But keep in mind you need to fulfil certain unique conditions in each of these debt solutions in order to get acceptance. Choosing the right debt solution will help you in solving your debt issue, while choosing the wrong one will worsen your financial situation.

    Therefore, it’s better to take debt advice from a professional debt advisor if you find hardship in selecting a debt solution alone.

    Here are some key debt solutions available in the UK:

    1. Debt Management Plan (DMP): An informal solution enabling you to make single monthly payments toward your debts without a binding commitment.
    2. Individual Voluntary Arrangement (IVA): A formal agreement with creditors where you make regular payments, and the remaining debt is typically written off after 5 or 6 years.
    3. Trust Deed: A Scottish alternative to the IVA with similar terms, including monthly payments and potential debt write-off.
    4. Debt Relief Order (DRO): Suited for those with financial hardship. It involves a year of no payments while interest is frozen. Potentially, it can lead to debt write-off.
    5. Bankruptcy: A serious option when you have no realistic means to repay debts. It offers a fresh start but with significant implications.
    6. Sequestration: Sequestration is essentially the Scottish equivalent of bankruptcy.

    • You might be eligible to pursue a Minimal Asset Process bankruptcy (MAP) if your income is limited and you lack valuable assets.
    • This MAP option is characterised by its swiftness, cost-effectiveness, and simplified process, making it a practical choice worth exploring.
    Alternatively,

    Feel free to fill out our online form by clicking here if you want personal help from our Money Advisor Team based on your current financial standing.

    Creation Financial Services Ltd Debt Collection Agency’s Contact Details

    Below are some of the contact details of the Creation Financial Services Ltd Debt Collection Agency.

    Website: https://www.creation.co.uk
    Email: mediaenquiries@creation.co.uk
    Address: 4th – 6th floor Wellington Buildings, 2-4 Wellington Street, Belfast, BT1 6HT
    Phone: 0800 783 5881

    Key Points:

    • Debt Write-off in the UK: A significant number of UK residents have the legal provision to write off portions of their debt. It’s essential to explore if you’re among them.
    • Creation Financial Services Ltd acquired Sygma Bank UK in 2017. Thus you have to deal with them if you have Sygma Bank due debts.
    • Statute-Barred Debts Explained: Debts that have been inactive or unacknowledged for a specific duration may become ‘statute-barred,’ meaning they’re too old to be enforced legally. It’s essential to check if old Sygma debts fall into this category.
    • Validity of Sygma Bank Debts: Before rushing to settle a Sygma debt, always ascertain its age and validity. If it’s been six years or more without acknowledgement, it might be statute-barred.
    • Requesting Proof of Debt: If you’re unsure about the validity of your Sygma debt, always ask for proof. Since the transition to Creation Financial Services, there might be challenges in providing such evidence.
    • Navigating Debt Collection: Being pursued for a debt doesn’t mean you should immediately pay. It’s crucial to explore potential legal loopholes and other debt solutions related to Sygma before making a decision.
    • Court Verdicts and Sygma Debts: If, unfortunately, you lose a case concerning a Sygma debt, it’s advisable to settle the debt. This prevents more severe enforcement actions, like bailiffs, which can further complicate matters.
    • Always Seek Expertise: Whenever in doubt regarding Sygma debts or any other financial matters, seek professional advice. Being well-informed can save you from unnecessary payments and legal complications.

    FAQs:

    Who is Sygma Bank UK?

    Sygma Bank UK was a prominent credit institution known for its store card offerings. They were later acquired by Creation Financial Services, which means previous debts or agreements with Sygma might now fall under Creation Financial Services.

    What does ‘statute-barred’ mean concerning a Sygma Bank debt?

    A ‘statute-barred’ debt is one that has existed for a certain length of time and, due to its age, can no longer be legally enforced. Some old Sygma Bank debts might be ‘statute-barred,’ exempting them from legal repayment.

    How can I determine if my Sygma debt is ‘statute-barred’?

    Always check the age and validity of the debt. If it has been six years or more without any acknowledgement or action on the debt, it might be statute-barred.

    Should I immediately pay if being pursued for a Sygma Bank debt?

    It’s crucial not to make hasty decisions. Explore potential legal loopholes, verify if your debt is statute-barred, and seek debt solutions before making a payment.

    What should I do if I can’t find proof of my Sygma debt?

    Request proof If you’re unsure about your debt’s validity, especially since Sygma Bank UK transitioned to Creation Financial Services. They might face challenges in providing such evidence.

    What happens if I lose in court over a Sygma Bank debt?

    It’s advisable to settle the debt to avoid more stringent enforcement actions, such as bailiffs, which could lead to further complications.

    Are there professionals who can help with Sygma Bank debts?

    Yes, there are experts and institutions that offer professional debt assistance. Always seek guidance if you’re uncertain about how to approach your Sygma debt.

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